Client Experience Overview
Understand how clients find you, get started, and experience your service. Connect feedback to clearer communication and follow-through.
Explore client experiencePhilippians 4:13 · Hourly support
Small Business & Nonprofit Practical Support
Hands-on, hourly support for small businesses and nonprofits that need a clearer process, a small-scale website, or help making a client portal work for their day-to-day needs. We walk through the problem with you, analyze what is getting in the way, and support implementation and training. We also offer client experience overviews and systems & process reviews: we gather feedback through surveys, compile the data, and share practical suggestions you can act on.
Feedback. Data. Practical action.
Two ways to see what needs to change
Systems & Process Review
Trace everyday workflows, listen to your team, and identify bottlenecks, duplicate work, and unclear handoffs.
Explore systems & processesReady when you are.
This is the fastest way to start working together: work can begin soon after we agree on scope. Pricing varies with the work, and the first step is a free proposal request so we can agree on the hourly rate, scope, and estimated time before work begins. If you would rather talk it through first, an optional 45-minute discovery call is $50 for new clients through December 31, 2026. Platform subscriptions and other third-party costs are discussed separately.
Hourly support
$125 / hour
Quick fixes
Starting at $375
Small projects
Starting at $1,500
Hourly support is $125 per hour. Quick fixes and small projects start at the listed fees. These are starting points: your final fee depends on the number of employees, the scope of the work, and your timeline, and is confirmed in writing before any work begins.
Prefer to talk first? Book a discovery call
What this looks like
Walk through the problem
Show us where work stalls: an unclear intake process, a website that no longer reflects your work, or a portal your team struggles to use. We listen, trace the steps, and identify the need behind the request.
Choose a manageable improvement
Together, we prioritize a practical next step that fits your capacity. We agree on the scope, hourly rate, and estimated time before work begins, including any separate platform or subscription costs.
Implement, document, and train
We assist with the agreed setup or improvement, walk through it with the people using it, and provide documentation and training. We review what is working and identify any next steps with you.
Support for day-to-day needs
- Small-scale website planning, setup, and updates
- Client portal selection, setup, and workflow assistance
- Process mapping and practical workflow improvements
- Client intake, communication, and administrative handoffs
- Implementation support and process documentation
- Staff training and guided walkthroughs
- Client experience overviews: how clients find, use, and feel about working with you
- Systems & process reviews: where steps slow down, repeat, or fall through
- Feedback surveys for your clients, compiled into clear findings
- Data compilation and practical suggestions you can act on
Business impact
Less administrative friction. More usable capacity.
For a small team, hours lost to confusing intake, outdated website information, or a hard-to-use portal matter. Scoped setup, workflow improvements, documentation, and training can help reduce repetitive administration while avoiding a bigger system than your organization needs.
What we can track
- Administrative time per intake and repeat client questions
- Intake completion, errors, and staff adoption
- Total cost including agreed hourly support, subscriptions, and upkeep
Research behind the approach
OECD's synthesis identifies opportunities and barriers in SME digital adoption, including skills and organizational capacity. It provides context for right-sized technology support, not evidence that a particular website or portal will save money; nonprofit applicability needs local evaluation.
OECD (2021). The Digital Transformation of SMEs. OECD Studies on SMEs and Entrepreneurship.This is external research, not our client results. Savings are not guaranteed; distinguish released staff capacity from cash savings and include implementation, subscriptions, and upkeep when reviewing value.
Materials & client use
Materials created by Marilyn Michelle remain her intellectual property. The purchasing client receives use as defined in the engagement agreement; purchase does not transfer ownership. Third-party platform and material terms are addressed separately.
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